Commitment Towards Customers And Quality
Multinational clients and local customers are impressed with Revertex’s corporate commitment towards customers and it's ability to provide technical backup services on an international basis.
“Proven track record”, “delivery on time”, “close customer rapport and availability” ranked among the top qualities that customers appreciated about Revertex’s service, according to regular customer survey feedback. Revertex’s philosophy of customer service can be summarised as the following 5Cs:
Revertex works closely with customers to provide innovative or commercial solutions to their problems.
An important component of quality is product consistency. Manufacturing procedures and systems ensure this is achieved.
Internal and external audits are regularly conducted to achieve the highest level of customer satisfaction.
Revertex believes in understanding customers’ needs, especially technical requirements.
- Continuing a Tradition of Excellence:
There exists in Revertex a corporate culture of continuous improvement to achieve excellence.
Revertex, which is certified to the international standard of ISO 9002, is presently working towards ISO 14000 accreditation. Every Revertex department practises ownership of quality in its respective operations and runs continuous improvement programmes. Emphasis is given on post-certification efforts to maintain and upgrade quality management in every aspect of Revertex’s business.
To ensure top management commitment, the Chief Executive Officer personally chairs the Quality Review Meetings where department representatives discuss quality issues and follow up with actions to rectify quality concerns. The various departments interface with each other to collaborate on quality improvement projects. Measurable targets for improvements are set, reviewed and discussed at the highest management level. |
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